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LearnSmartSystems - Windows 7 Enterprise Desktop Support Technician (70-685) Video Training

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LearnSmartSystems - Windows 7 Enterprise Desktop Support Technician (70-685) Video Training

LearnSmartSystems - Windows 7 Enterprise Desktop Support Technician (70-685) Video Training | 2.15GB

About this LearnSmart Video Training:
Pass your Pro: Windows 7, Enterprise Desktop Support Technician (70-685) exam with LearnSmart's Windows 7 Enterprise Desktop Support Video Training. In this new course, you'll learn everything about supporting Windows 7 clients in the enterprise environment. And you'll have the knowledge you need to pass your Windows 7 Enterprise Desktop Support (70-685) exam and earn valuable credit toward your Microsoft Certified IT Professional (MCITP) Enterprise Desktop Support Technician 7 certification.

LearnSmart's Windows 7 Enterprise Desktop Support Technician (70-685) Video Training has been developed to shows you how to identify and troubleshoot any and all issues regarding the deployment of Microsoft Windows 7 on the enterprise level.

You'll be an expert with the ability to pinpoint and fix systems failures and to resolve security challenges. This course shows you all of the sophisticated Windows 7 Desktop Support objectives including these:

Chapter 1: Introduction

The 70-685 Exam
Problem Resolution
The Troubleshooting Process
New Windows 7 Tools

Chapter 2: Planning Deployment

Software Licensing
Reviewing an Office License
Reviewing a GNU Public License
Digital Signing
Certificate Verification Tools
Application Digital Signatures

Chapter 3: Application Compatibility

Installing ACT
Launching ACT
Configuring ACT
Viewing the ACT Database
Log File Location/Processing
Using ACT
Standard User Analyzer
Downloading Application Verifier
Launching Application Verifier
Compatibility Manager
Creating Fixes (Shims)

Chapter 4: Troubleshooting Deployment

Installation Permissions
Permission Levels/Credentials
GUI Permissions Management
Command Line Permissions Management
Local Administrator
Managing Local Administrators

Chapter 5: Software Configuration Settings

Enabling Programs and Features
Microsoft Office Diagnostics
Add/Remove Office Features
Advanced Application Settings
Mapping Network Drives
Network Shares in Local Libraries

Chapter 6: Application Imaging

Application Image Process
Custom Application Installs
Pre-Scan Before Snapshot
Turbo Navigator Setup Wizard
Post-Scan After Snapshot
Scan Comparison/Creating the MSI Package
Verifying the MSI Package
Installing with the MSI package

Chapter 7: Troubleshooting Application Problems

Application Troubleshooting
Problem Steps Recorder
Event Logs

Chapter 8: Repairing Network Applications

Reliability Monitor
Programs and Features Tool
Repair Options
System Restore Feature
Configuring System Restore
Verification of Snapshot

Chapter 9: Basic Network Troubleshooting

A Basic Network Diagram
Testing Network Hardware
Verifying IP Settings
IP Verification via Command Line
Link Lights
Proxy Settings

Chapter 10: Advanced Network Troubleshooting

Problem Scope
Computer vs. Network Problems
Network and Sharing Center

Chapter 11: Logon Problems

Authentication Components
Kerberos Message Exchanges
Switching Users/Domains
Local Account Properties
Domain Account Properties
Logon Group Policies

Chapter 12: Device Name Resolution

Name Resolution
Primary DNS Suffix
DNS Cache
DNS Registration

Chapter 13: Network Printer

Windows 7 Printers
Printer Problems
Installing a Network Printer
Gathering Device Information
Print Spooler Service
Group Policy Preferences

Chapter 14: System Performance

Performance Principles
First Principle
Second Principle
Third Principle
Tuning Process
Tuning Tools
Performance Gains
Performance Tips

Chapter 15: Performance Analysis Tools

Log Analysis
Creating a Custom View
Disabling Unnecessary Services
Disk Cleanup
Virtual Memory
Visual Effects Tab
Windows Experience Index
Power Management

Chapter 16: Data Collector Sets

Performance Monitor
System Data Collector Sets
View DCS Report
Creating a DCS
Configuring a DCS
Event Traces
DCS Storage Location

Chapter 17: Hardware Troubleshooting Tools

chkdsk via GUI
Viewing Reports
Device Manager
Disk Defragmenter

Chapter 18: Memory and BIOS Errors

Memory Failures
Memory Diagnostics
BIOS Issues
Determining the BIOS Version
BIOS Downloads

Chapter 19: Wireless Fundamentals

Wireless Standards
Wireless Security
Wireless Infrastructure
Configuring Wi-Fi Clients
Public Hotspots

Chapter 20: Troubleshooting Wireless Connections

Wireless Connections
Creating Wireless Profiles
Managing Wireless Profiles

Chapter 21: Troubleshooting Remote Access

Virtual Private Connections
Dial-Up Connections
Remote Access Settings

Chapter 22: Supporting Remote Users

Configuring a VPN Connection
Enabling Remote Desktop
Connection to a Remote Desktop
Dial-In User Settings

Chapter 23: Windows 7 Security

User Account Control
Configuring User Account Controls
UAC Group Policies
Detecting Malicious Programs
Checking Services for Malware
Viewing the Tasklist
Process Explorer

Chapter 24: IE Security Settings

Adding Trusted Sites
InPrivate Filtering
InPrivate Browsing
SmartScreen Filter
IE Security via Group Policies

Chapter 25: Encryption Solutions

Key Encryption Factors
BitLocker To Go
Encrypting File System
Exporting EFS Certificates

Chapter 26: Windows Updates

Automatic Updates
Manually Check/Install Updates
Update History
Removing Updates
Hiding/Unhiding Updates

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Tags: LearnSmartSyste, Windows, Enterprise, Desktop, Support, Technician, Training

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