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LYNDA.COM - WRITING EMAIL TUTORIAL-kEISO

Category: Tutorial

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LYNDA.COM - WRITING EMAIL TUTORIAL-kEISO

LYNDA.COM - WRITING EMAIL TUTORIAL-kEISO | 117.58 MB
Genre: E-Learning

Discover the secrets to writing powerful emails your colleagues will read and answer by crafting your message and delivery. In this short course, author and business writing professor Judy Steiner-Williams shows you how to write emails for maximum readability and impact. Discover how to craft a compelling opening, how to message the right people at the right time, and how to leverage etiquette to use email as one of many communications tools.
Topics include: Using email as a communication tool
Understanding the right time and the right tone to strike
Crafting strong subject lines and messages
Respecting confidentiality
Copying and bcc'ing
Including attachments

Table of Contents

Introduction 2m 34s

Welcome 53s
Getting the most out of this course 1m 41s

1. Tips for Effective Email 22m 7s

Using email as a communication tool 2m 51s
Sending email to the right people 4m 2s
Emailing at the right time 4m 22s
Using the right tone 3m 40s
Sending email for the right purpose 3m 15s
Including the right content 3m 57s

2. Writing Effective Email Messages 22m 27s

Crafting subject lines 3m 41s
Understanding the reader 3m 7s
Using direct openings 3m 33s
Crafting a strong message 4m 16s
Personalizing your message 4m 42s
Checking your message 3m 8s

3. Email Etiquette 25m 23s

Respecting confidentiality 3m 59s
Copying and bcc'ing recipients 2m 50s
Forwarding email 2m 11s
Taking conversations offline 4m 1s
Including attachments 3m 48s
Understanding your message's impact 3m 45s
General etiquette tips 4m 49s

Conclusion 38s
Next steps 38s

About the Instructor

Judy Steiner-Williams is a senior lecturer in business communication at the Kelley Business School. During her 30-plus year tenure at Indiana University, Judy has taught both students and support staff. English, business, and adult education are her areas of expertise-all related to increasing effectiveness in the work place. She also coauthored an e-text on effective business communication strategies and has conducted workshops and seminars to a variety of business groups.

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